At happyanimals.com, safeguarding your confidentiality and protecting your personal information is our primary concern. happyanimals.com follows the Ten Privacy Principles related to the use of personal information. The Ten Privacy Principles are as follows :

Principle 1

Accountability. happyanimals.com is responsible for maintaining and protecting any personal information under our control. In fulfilling this mandate, happyanimals.com has designated an officer who is accountable for our compliance with the Ten Privacy Principles.

Principle 2

Identifying Purposes. The purposes for which personal information is collected shall be identified before or at the time the information is collected.

Principle 3

Consent. The knowledge and consent of the Customer is required for the collection, use or disclosure of personal information except where required or permitted by law. 

Principle 4

Limiting Collection. The personal information collected must be limited to those details necessary for the purposes identified by happyanimals.com. Information must be collected by fair and lawful means.

Principle 5

Limiting Use, Disclosure and Retention. Personal information may only be used or disclosed for the purpose for which it was collected unless the Customer has otherwise consented, or when it is required or permitted by law. Personal information may only be retained for the period of time required to fulfill the purpose for which it was collected.

Principle 6

Accuracy. Personal information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

Principle 7

Safeguarding Personal information. Personal information must be protected by security safeguards that are appropriate to the sensitivity level of the information.

Principle 8

Openness. happyanimals.com is required to make information available to Customers concerning the policies and practices that apply to the management of their personal information.

Principle 9

Customer Access. Upon request, a Customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.

Principle 10

Handling Customer Complaints and Suggestions. Customers may direct any questions or enquires with respect to the privacy principles outlined above or about our practices by contacting happyanimals.com’s Privacy Officer.

The guidelines below set forth the principles we use in gathering, using, maintaining and protecting the personal information you provide us.

The Types of Personal Information We Collect

happyanimals.com gathers and uses only such information that is necessary for providing our services and fulfilling your orders. It typically includes the following personal information:

name, mailing address, e-mail address, telephone numbers, referral source, the name of your pets primary physician and his or her contact information, age, height, weight, sex, date of birth, the existence and types of drug allergies, medications requested, details of pet's existing medications, credit card information (including card type and number, expiry date and name of card holder) and prescription information.

The choice to provide us with personal information is always yours. However, your decision to withhold particular details may limit the products and services we are able to provide and may make it more difficult for us to advise you or suggest appropriate alternatives. If we are unable to accommodate your request based on the information that has been provided, we may ask for additional details in order to identify other ways to be of assistance. We may also maintain a file containing contact history that is used for customer inquiry purposes.